Returns & Exchanges
We want you to be completely satisfied with your Impact Dog Crates fashion collection; if your purchase isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Ensure all apparel is unworn, unwashed, and still has the original tags attached before placing it in the original shipping mailer.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing